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Commission grills Comcast for poor service

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rComcast Cable representatives were grilled by the Caddo Commission Thursday. Service issues have long plagued the company's customers in our area. Local leaders say their constituents are constantly complaining. The commission made it clear to Comcast Cable, improve your services.

"I have absolutely no complaints about Comcast Cable," Commissioner Matthew Linn said. "That is because I have listened to everybody else and I don't have you as a service." That comment was met with a roar of laughter from the commission. 

Commissioners laid out a list of issues to Comcast that they want addressed. Signal blackouts, poor customer service, ineffective management and maintenance were the main complaints.

"Two years back to back, and the service still hasn't got to a level that people think that it should be at and we've had two pay increases," Commissioner Lyndon Johnson said. 

Andy Macke, Comcast's V.P. of external affairs, says the company has taken steps to fix problems. However, he admits more can be done.

"The key thing is that we've listened," Macke said. "We've heard what the commissioners and others have said and we've responded. We're certainly not spiking the ball and saying we're done."

Macke says Comcast invested almost $5 million in our area last year to improve cable infrastructure and provide more services. He points out plans are to invest the same this year.

"One example of that is the powering system," Macke said. "We've converted to an AC to a DC powering. We've improved the integrity of the system by replacing bad spans. We've invested into and introduced new products like WIFI hotspots and Xfinity Any-play App."

Commissioners say they've still heard several complaints from their constituents about the service. Commissioner Lindora Baker says competition should be brought in to encourage Comcast to do more.

"See if that will help Comcast beef up their customer service and, at least, start answering these calls a little faster, a little quicker, and getting some of these problems addressed," she said.

Comcast services around 50 thousand house holds in Caddo Parish and employs 108. About 15 new employees were added last year in an effort to help with customer service. The company has a contract with the City of Shreveport to provide cable and internet services to the area. Baker says the Caddo Commission has a great influence on the matter and will monitor the company's progress.

 

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