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City Looking to Address Recycling Complaints in Shreveport - KTBS.com - Shreveport, LA News, Weather and Sports

City Looking to Address Recycling Complaints in Shreveport

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SHREVEPORT, La -

People all over the city of Shreveport are complaining that their recycling isn't being picked up. Some say it's days late while others say they go weeks without having their cans emptied.

Pratt is the company that has the recycling contract with the city. But Pratt has hired Republic, or Allied Waste, the same company that now has the Bossier City trash contract, to pick up Shreveport's recycling. And for months, recyclers here in Shreveport say, they're not happy with the service.

Debra Alexander has been recycling for at least four years now. She said, "They don't show up... They might show up the next day... they might show up next week... or the might show up in 2 weeks." She says it's been so inconsistent that she has no idea what to expect. "Our cans are always sitting out because we don't know if we should put them up, or leave them out because they're coming the next day."
And she's not the only one. Michael Corbin is the city council's chairman. And his recycling isn't picked up regularly either.

"Last week they were picked up on Wednesday morning, this week they were picked up on Tuesday morning so there's no part of town and nobody who is left immune from this. We know that citizens are frustrated but we don't want them to get frustrated so much that they don't want to participate in the program." Corbin says it's important that the problem is fixed, quickly. So they've called Pratt Industries and Republic to the next city council meeting to come up with a solution to get the job done. Corbin said, the process should be cut and dry. "People put their blue bin out, and the trucks go down every street and pick up every blue bin, and the citizens need to know what day that's going to happen."
Debra says, she believes in recycling and isn't thinking about giving up on staying green, but she just wish there was consistency. "It would just be nice for them to do the business with some integrity."

We reached out to Republic or Allied Waste Services about the issues.

Roy Walters, their General Manager, sent us this statement addressing the concerns.

"Our company is diligently working to resolve collection issues that some residents are experiencing with recycle service.  Current City Ordinance requires that recycle collection must occur on the same day as garbage collection; this has created a substantial imbalance in routing our equipment and work force as volume collected on specific days varies significantly.  In an effort to keep the cost of recycle collection as affordable as possible for all involved, we are submitting a plan that would allow our company to balance the collection volumes to improve operational effectiveness and improve service delivery to all parts of the city.  We will correct any service failures as they occur, we ask for your patience as we work through these issues.

As I have stated before, we are very proud to serve the residents of Shreveport and our daily goal is 100% satisfaction.  We do make mistakes and we respond to these issues as soon as we are notified that an issue exists.  It is very important that residents contact the Customer Call Center to notify us of service failures so that we may correct the issue and train our team accordingly."


Pratt and republic are scheduled to announce their plans for alleviating the problem in the next city council meeting on Tuesday, October 22nd.

 

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