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UPDATE: WESLA Federal Credit Union confirms phishing phone scam - KTBS.com - Shreveport, LA News, Weather and Sports

UPDATE: WESLA Federal Credit Union confirms phishing phone scam on their web site

Posted: Updated:
SHREVEPORT-BOSSIER CITY (KTBS) -

"Your debit card has been locked". That's what many, have heard, including here at our studios,  when answering a number that read "(253) 638-27.

The automated voice says that it is WESLA Federal Credit Union, and wants you to press "1" for the security department.

After following through, you are then asked for your 16-Digit credit card number, followed by the expiration date of the card and your pin.

Once the information is obtained, the operator tells you that your card has been reactivated.

WESLA Federal Credit Union posted an alert on their website and Facebook page, confirming the calls as a phishing scam, and warning residents not to give out personal information.

That alert reads: "If you have received an anonymous phone call or text in reference to your WESLA FCU VISA Debit or Credit card, DO NOT give out your personal account information. This is a phishing SCAM. WESLA FCU would not ask for your confidential information in this manner. We are currently investigating the source as well as notifying the authorities. Please accept our apologies for any inconvenience or concerns you may have. your money and personal information is secure at WESLA Federal Credit Union."

If you did give the automated system, any of your information, WESLA's CEO says you can call Visa directly at 1-800-423-7503, and let them know your card has been compromised.

WESLA's main branch will be open on Monday from 9am to 1pm, on Williamson Way to address any issues, customers may be having.

WESLA's Main Branch

2921 Williamson Way
Shreveport, LA 71138

 

Here are some tips that you can remember when you are the target of attempted credit card fraud:

According to the Federal Trade Commission's web site:

  • Don't give your account number to anyone on the phone unless you've made the call to a company you know to be reputable. If you've never done business with them before, do an online search first for reviews or complaints.
  • Carry your cards separately from your wallet. It can minimize your losses if someone steals your wallet or purse. And carry only the card you need for that outing.
  • During a transaction, keep your eye on your card. Make sure you get it back before you walk away.
  • Never sign a blank receipt. Draw a line through any blank spaces above the total.
  • Save your receipts to compare with your statement.
  • Open your bills promptly — or check them online often — and reconcile them with the purchases you've made.
  • Report any questionable charges to the card issuer.
  • Notify your card issuer if your address changes or if you will be traveling.
  • Don't write your account number on the outside of an envelope.

Be sure to stay with KTBS as this story develops.

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