CenturyLink call center

SHREVEPORT, La. - More than 140 people working at a Shreveport call center will soon need to find a new place to work.

CenturyLink is closing its facility at 359 Bert Kouns Industrial Loop.

Mark Molzen, a CenturyLink spokesman, tells KTBS the call center will close before the end of October. He said employees were told about the closure in May and about 145 workers will be impacted.

CenturyLink is offering them help.

The Louisiana Workforce Commission has been notified and will help as well.

Molzen said in a statement: "CenturyLink is a global business in the midst of a rapid transformation from telecom to technology leader. Our focus is on operational efficiency and business transformation."

He said the lease for the building expires at the end of November.

Molzen says no tax incentives are tied to the call center.

KTBS spoke to several employee, but no one would go on camera.

Molzen says employees were offered several options based on "varying factors."

Workers can be relocated to CenturyLink headquarters in Monroe, use a company provided daily shuttle, work from home, or leave with a severance package.

If those options don't work, those affected can reach out to the Louisiana Workforce Commission.

"Once you have that kind of notice that you are losing your job a lot of things happen in your mind, you become stressed, how am I going to pay my bills, etc. So, one thing we can help do is help eliminate some of that stress," said Jacques Lasseigne, a Louisiana Workforce spokesman.

The commission offers several tools on their website, stress management classes are available, and people can get resume tips.


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