POWER OUTAGE

SHREVEPORT, La. – SWEPCO crews were working Friday to restore power as safely and quickly as possible to those that remain without power after severe storms swept through the ArkLaTex early Wednesday and Thursday mornings.

As of 3:45 p.m., just over 2,300 outages were reported in SWEPCO's websites. Bossier Parish has the highest number of outage at 1,151.

Some of the heaviest damage was in the northwest Louisiana area, where an EF-2 tornado and straight-line winds snapped and uprooted trees and caused significant structural damage.

Estimated times of restoration for 95% of customers that can take service (many customers’ power will be restored sooner):

Longview District:

  • Marshall – 10 p.m. Friday

Shreveport District:

  • Bossier City (including North Bossier Parish) – Noon Friday
  • Haughton – 10 p.m. Sunday
  • Plain Dealing – 10 p.m. Sunday
  • Shreveport (including North Caddo Parish) – Noon Friday

Valley District:

  • Hornbeck – 11 p.m. Friday

Remember these important steps during the restoration process:

DAMAGED SERVICE ENTRANCE: SWEPCO cannot connect power to any home or business where there is damage to the service entrance. The service entrance is the area located 1) at the meter, 2) between the meter and the home's electrical panel, or 3) the location where 's cable connects to the home/business owner's cable. These are customer-owned facilities. Customers need to have a qualified electrician repair this damage before power can be restored to the home or business. 

CREWS AT WORK: Residents without power are asked not to stop crew trucks as this will only slow down repairs. SWEPCO asks for your patience and understanding during the restoration process. In many areas, crews must rebuild significant portions of electric facilities to restore power.

SAFETY – DOWNED POWER LINES: Never touch a downed utility wire, no matter how harmless it looks. It can be difficult to distinguish between a power line and a cable or telephone line. All downed lines should be considered energized and dangerous. And don't touch anything in contact with the line, such as trees, fences or puddles of water, since they can conduct electricity. Keep children and pets away from this potential hazard. Call AEP to report any downed lines or equipment. Call SWEPCO or 911 immediately. 

SAFETY – PORTABLE GENERATORS: If you use a portable or RV generator, do not plug the generator into your circuit box. Portable generators "backfeed" electricity up the line and risk the lives of repair workers and the public. Follow the manufacturers' instructions carefully, and plug essential appliances directly into the generator.

OUTAGE INFO: SWEPCO Mobile App – Report outages, check outage status, and more. Download at App store or Google Play. See SWEPCO.com/App

SWEPCO Alerts – Get an email or text message with the latest info for your home or business. See SWEPCO.com/Alerts.

SWEPCO.com/Outages – View an outage map, report outages and find additional safety information.

About Southwestern Electric Power Co. (SWEPCO)

SWEPCO, an American Electric Power (AEP: NYSE) company, serves 535,000 customers in western Arkansas, northwest and central Louisiana, northeast Texas and the Texas Panhandle. SWEPCO’s headquarters are in Shreveport, La. News releases and other information about SWEPCO can be found at SWEPCO.com. Connect with us at Facebook.com/SWEPCO, Twitter.com/SWEPCOnews, Youtube.com/SWEPCOtv and SWEPCOConnections.com.

About American Electric Power (AEP)

American Electric Power, based in Columbus, Ohio, is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions to our customers. AEP’s approximately 18,000 employees operate and maintain the nation’s largest electricity transmission system and more than 219,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.4 million regulated customers in 11 states. AEP also is one of the nation’s largest electricity producers with approximately 32,000 megawatts of diverse generating capacity, including 4,300 megawatts of renewable energy. AEP’s family of companies includes utilities AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, East Texas and the Texas Panhandle). AEP also owns AEP Energy, AEP Energy Partners, AEP OnSite Partners and AEP Renewables, which provide innovative competitive energy solutions nationwide.

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